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Sprawd swoj kolejn moliwo w organizacji z listy Fortune Global 500. Wyobra sobie innowacyjne moliwoci, poznaj nasz satysfakcjonujc kultur i pracuj z utalentowanymi zespoami, ktre pomagaj Ci stawa si lepsz wersj siebie kadego dnia. Wiemy, czego potrzeba, aby wprowadzi UPS w przyszo ludzi z wyjtkowym poczeniem umiejtnoci i pasji. Jeli masz odpowiednie cechy i motywacj, aby kierowa sob lub zespoami, istniej stanowiska, dziki ktrym rozwiniesz swoje umiejtnoci i wzniesiesz si na wyszy poziom.
**Opis stanowiska:**
The Customer Care Supervisor manages the daily order entry and customer service operations for UPS Supply Chain Solutions across multiple clients and sectors (healthcare, high-tech, retail). He/She serves as the primary liaison between clients, customers (i.e., clients customers), customer service staff, and internal functional groups. This position manages high volume and high touch customer contact through heavy phone interaction and regular face-to-face meetings (e.g., customer visits, quarterly business reviews, etc.). The Customer Care Supervisor keeps clients updated with service, product, customer, and system issues. He/She is responsible for participating in client solution development and ongoing maintenance of clients profits and losses. This position works with the Information Technology (IT) group to resolve system issues and service failures and to implement system enhancements. The Customer Care Supervisor ensures successful Electronic Data Interchange (EDI) implementation. He/She assists with functional administrative activities and reconciles Agency Reimbursement Amount (ARA) based account reviews. This position manages the customer service training program and ensures compliance (i.e., contractual, regulatory, and corporate). He/She leads the development and writing of standard operating procedures (SOPs), work instructions, processes, and SOWs. This position generates reports (e.g., performance, phone call statistics, profitability, service, etc.) and measures and analyzes performance results. The Customer Care Supervisor supervises others within the department.
**Typ pracownika etatowego:**
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UPS dokada wszelkich stara, aby zapewni miejsce pracy wolne od dyskryminacji, nkania i dziaa odwetowych….