Service Desk Specialist — 1st Line IT Support (London)

Ashurst Perkins Coie in London is seeking a qualified and dynamic Service Desk Support Technician to join the Immediate Response Team. The role focuses on routing requests to a centralized desk and delivering top-tier desk-side and concierge-level IT service.

You will handle end-user issues by phone, email, or chat, document cases in ServiceNow, prioritize and escalate where needed, and contribute to creating and editing Service Desk processes and knowledge base articles.

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