Operations Support Agent

We have an exciting opportunity for you to join our team of Operation Support Agents.

About the role

Job title: FXE-EU: Operations Support Agent (ID)

Working hours: 40 per week. Salary: £14.02 per hour, with premium for hours worked between 7 pm‑10 pm and 10 pm‑6 am.

What you will be doing:

• Ensuring that customers’ urgent packages get to the right place on time.
• Answering incoming calls from customers regarding shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments or collections when needed; prioritising and reallocating any failed deliveries for the next day.
• Entering data into our in‑house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

What do you bring with you:

• Good communication and social skills.
• Ability to work in a fast‑paced environment with strict timelines.
• Ability to manage your own time effectively with attention to detail.

What do we offer:

• Attractive compensation package.
• Training and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program.
• Employee reduced‑rate shipping.
• Career opportunities.
• Benefits of working for a globally recognised company.

Equality and Inclusion

FedEx is an equal‑opportunity employer and is committed to a diverse and inclusive workforce. FedEx in the UK is Disability Confident ‘Committed’.

#J-18808-Ljbffr…