Salary: £56,000 – 96,000 per year
Requirements
- Previous experience in an IT support, service desk, or similar technical support environment.
- Good working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking principles.
- Ability to diagnose and resolve technical and connectivity issues in a logical and methodical manner.
- Good organisational skills and the ability to manage competing priorities effectively.
- Clear and professional communication skills, with the ability to support users at all levels.
- A positive approach to problem solving and a willingness to learn and develop.
- Relevant IT qualifications or certifications, such as CompTIA or Microsoft certifications, would be advantageous.
Responsibilities
- Provide first-line and second-line support for hardware, software, user access, and basic network-related issues.
- Log, prioritise, investigate, and resolve support tickets in line with agreed service levels, ensuring accurate and up-to-date records are maintained.
- Configure, build, and deploy end-user devices, including laptops, desktops, and mobile equipment.
- Support employee onboarding and offboarding activities, including account setup, permissions management, and device allocation.
- Carry out routine IT maintenance tasks such as software updates, patching, and basic system checks.
- Diagnose and resolve routine connectivity issues, including VPN, Wi‑Fi, printing, and general network access problems.
- Escalate more complex technical or infrastructure issues where required, while maintaining ownership and keeping users informed of progress.
- Maintain accurate IT asset records and support the tracking and control of equipment.
- Assist with IT improvement activities, project work, and system upgrades as required.
- Provide clear, respectful, and timely support to colleagues across the organisation.
Technologies
- Active Directory
- Hardware
- Support
- Microsoft 365
- Mobile
- Network
- VPN
- Windows
- Office 365
- PLC
More
We are Filtronic, a specialist designer and manufacturer of advanced RF solutions helping to create a better-connected world. We are experiencing rapid growth, with record revenues and landmark space and defence contracts, and our IT team plays a central role in supporting that momentum. We offer a 37.5‑hour working week, 25 days holiday plus public holidays with the option to buy up to 5 more days, a contributory pension scheme with up to 8% company contribution, life assurance, income protection insurance, a Save As You Earn share scheme, EV and Cycle to Work schemes, a volunteering day, and learning and development opportunities. We are committed to innovation, professional growth, and building a diverse, inclusive workplace where everyone can thrive.
last updated 28 week of 2026
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