Junior Customer Services Assistant & Order Picker

Job Description

Based within a warehouse and office in Waltham Abbey, we are looking for an individual with great customer service and experience with picking customer orders.

This is a versatile role requiring a flexible individual who can multitask, enjoys answering customer queries, is able to deal with a range of customers on the phone, and is able to pick bulk customer orders accurately.

This is a dynamic role which will be challenging and gratifying.

Role and Responsibilities

• Answering customer queries by telephone
• Producing regular reports
• Picking orders in large quantities according to customers’ requirements
• Processing and batching customer orders
• Sending out post to trade-in customers
• Arranging post and collections (Royal Mail, DPD and FedEx)

Essential Experience and Requirements

• The candidate will need to show a good understanding of Microsoft Office: Word, Excel and Outlook.
• To work well within a small team and, on occasion, work responsibly in a standalone position.
• Coordinating with other departments to ensure customer orders are fulfilled.

The hours for this role are Monday to Friday, 09:00 – 18:00, 40 hours a week.

The salary is dependent on experience and will start at £8.50 to £9.50 per hour.

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