Job Summary
Lead a variety of shifts – opens, closes, and weekends – from pre‑shift briefings to delegating tasks, while consistently engaging and motivating your team. Coach your team through regular, honest feedback, creating a workplace people genuinely want to join. Understand rotas, stock, labour, and KPIs such as NPS, sales, and gross profit, and support the General Manager when performance deviates from targets. Handle escalated customer complaints with confidence and maintain allergen and food safety standards across the team. Support recruitment of new starters and help them feel set up to succeed from day one. Be a visible, welcoming host on the floor and help build your lounge’s reputation as the go‑to spot in the local community.
Key Responsibilities
- Lead a variety of shifts, including opening, closing, and weekend operations.
- Conduct pre‑shift briefings, delegate duties, and maintain continuous motivation for the team.
- Coach team members through regular and honest feedback.
- Monitor rotas, stock, labour, and KPIs (NPS, sales, gross profit) and support the General Manager with corrective actions.
- Handle escalated customer complaints effectively and uphold allergen and food safety standards.
- Support recruitment and onboarding of new staff to ensure successful integration.
- Act as a visible and welcoming host to reinforce the lounge’s reputation within the local community.
What You’ll Bring
- A people‑oriented management style that leads by example and is willing to roll up your sleeves.
- Confidence running a shift end‑to‑end, from pre‑shift briefings to cash management and customer complaints resolution.
- A natural hosting ability that creates a warm, welcoming atmosphere.
- A community‑mindful approach that builds relationships with regulars and neighbors.
- Experience in restaurants, bars, cafés, or coffee shops as a Supervisor, Deputy, or Assistant Manager.
Benefits
- Competitive base salary plus bonus and overtime.
- Permanent full‑time role; 48‑hour contract (40‑hour option available).
- Overtime pay for every hour worked.
- Achievable bonus scheme, paid twice a year.
- Tips shared equally across the team, based on hours worked.
- Free meal on every shift, regardless of length.
- Paid holidays on Christmas and Boxing Day.
- Career development with in‑house training courses and ‘Step‑Up’ to General Manager/Head Chef programs.
- 50% discount on food and drinks from day one, including alcohol across all our brands.
- No uniform policy.
- Annual staff party – Loungefest.
- Long‑service awards – vouchers or extra money.
- Early access to pay via Stream.
- Emotional and practical support through the Licensed Trade Charity.
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