IT Operations Manager

Salary: £45,000 – 45,000 per year

Requirements

• Excellent verbal and written communication skills with an eye for detail
• Experience with technical service provision (support, managed services, consultancy)
• Experience managing Microsoft 365
• Experience meeting ISO 27001 compliance requirements
• Organised and able to prioritise
• Experience managing client expectations and staying calm under pressure

Responsibilities

• Assisting the Head of Technical with the development of our services and service delivery
• Liaising with the Operations Department to improve our security and meet ISO 27001 compliance requirements
• Acting as a point of escalation for service-based client feedback, ensuring client satisfaction is maintained with all service deliveries
• Building and maintaining relationships with key customer and software partners to support our message of excellence
• Overseeing Managed Service requests and maintaining SLAs
• Managing Professional Services bookings with clients
• Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements
• Providing first and second line help desk technical support
• Providing internal office IT support to the team where required

Technologies

• Support
• Microsoft 365
• Security
• Office 365

More

We are looking for an IT Operations Manager to join our dynamic team, where you will play a crucial role at the intersection of the Technical and Operations teams. Our focus is on compliance, automation, efficiency, and continual service improvement, creating clear value for our clients. We offer a supportive work environment with opportunities for professional growth and development. Join us in our commitment to excellence and help us achieve our shared goals.

last updated 26 week of 2026

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