AI CX Delivery Architect

Accenture Song is seeking an AI CX Delivery Consultant to design and build agentic experiences for production systems across London, Manchester and Edinburgh. The role sits at the intersection of CX strategy and engineering, delivering AI-enabled customer journeys that drive growth, trust and loyalty.

You will help clients define a customer-first operating model, embed GenAI and intelligent automation into service journeys, and contribute to measurable business outcomes through data-driven

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