Senior Operations Manager – London

Senior Operations Manager

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams shape the future of Pret.

What We’re Looking For

We’re looking for passionate team players to bring joy to our customers every day. As a Senior Operations Manager, you’ll be responsible for driving operational excellence across the region, supporting the wider Senior Leadership Team and ensuring the smooth daily operation of our sites.

Key Responsibilities

• Drive Succession: support recruitment, onboarding and build robust succession plans; model Pret values, embrace Thoughtful Leadership principles and promote team wellbeing.
• Drive Your Business: coach managers to deliver outstanding customer service and food quality; manage P&L, forecasting, rota, ordering and production; analyse results and respond proactively to challenges.
• Drive and Embed Change: act as an ambassador for change, communicate new standards and initiatives, give constructive feedback and keep the team informed of business changes.

Additional Responsibilities

• Strategic Leadership – develop and deliver regional strategy aligned to company goals.
• People Leadership – manage complex people and HR matters, role‑model Pret behaviours.
• Results & Standards – act as a role model for high standards and drive strong regional results.
• Growing the Business – work closely with internal and external partners to improve performance.
• Mentorship & Development – mentor and support NTP and newly promoted Operations Managers.
• Stepping Up – deputise in the Head of Operations’ absence, supporting the Region and SLT.
• Collaboration – build strong relationships across regions and with the Support Centre.
• Continuous Improvement – challenge the status quo, focusing on solutions and excellence.

About the Role

Full‑time (42 hours per week).

Reports to the Head of Operations.

Pay & Benefits

• £71,175 – £74,675 base salary and up to 30% bonus.
• Gold Card – free food and drinks at the office and up to 50% off external purchases.
• 33 days of annual leave (increasing to 38 days with longer tenure).
• Free private medical cover, with optional family or partner add‑on.
• 4% pension contribution matched by Pret (increases to 5% after 5 years).
• Life assurance at 3x annual salary.
• Loyalty award for 5, 10, 15, and 20 years of service.
• Flexible Benefits Platform with lifestyle discounts.
• Season ticket loans, healthcare cash plan, financial wellbeing provisions, and free mortgage services.
• Sabbatical after 3 years.
• Opportunities to support The Pret Foundation.

Other Opportunities for Growth

Fully funded professional qualifications, leadership development and mentoring programmes.

Diversity and Belonging

Everyone is welcome at Pret – we value who you are and strive for true belonging.

Values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

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