Okta in London is seeking a Senior Manager, Customer First Operations, EMEA. You will partner with Global Operations and lead the regional execution of Customer First strategies across CX, TAM, and renewals.
The role requires strong analytical skills, collaboration across functions, and a sustained focus on improving NRR through standardized operating rhythms. The ideal candidate will have deep CRM/CS platform experience (Salesforce.com, Gainsight) and a proven ability to drive scaling
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