Senior Content Designer

Senior Content Designer – Digital and Service Design

The Medicines and Healthcare products Regulatory Agency (MHRA) is looking for a Senior Content Designer to contribute to user‑centred design practice across multidisciplinary teams. The role is based in 7/8 Wellington Place, Leeds, LS1 4AP and is full‑time on a permanent basis. Working hybrid, the successful candidate will spend a minimum of eight days per month on site, with flexibility to increase to twelve days depending on business needs.

Key Responsibilities

• Lead, evaluate and iteratively improve the content design strategy for large or complex programmes and projects, ensuring content supports MHRA strategic priorities and regulatory responsibilities, using evidence from user research, analytics and service data to inform decisions and measure effectiveness.
• Take responsibility for the quality, coherence and effectiveness of content across the end‑to‑end service journey, while remaining comfortable working at page‑to‑page and component‑level detail.
• Be accountable for content quality within your area of responsibility, providing content assurance and sign‑off in line with organisational standards.
• Manage the risks associated with publishing content in a regulatory environment, including legal, compliance, reputational and user‑safety risks, ensuring appropriate controls are in place.

Who We’re Looking For

• Significant experience applying user‑centred content design methods to create accessible, inclusive and usable content that meets user needs and follows the Government Service Standard.
• Experience developing content strategies, information architectures or content models for complex services, using research, analytics and outcomes to improve effectiveness.
• Ability to work effectively in multidisciplinary teams, influencing stakeholders to adopt user‑centred, accessible and evidence‑based content standards.
• Provision of content leadership, assurance and mentoring for other designers.
• Championing clear, inclusive and standards‑led service design in a regulated environment, balancing user needs with legal, regulatory and organisational requirements.

Person Specification

Method of assessment: Application (A), Test (T), Interview (I), Presentation (P)

Behaviour Criteria

• Managing a Quality Service (I)
• Seeing the Big Picture (I, P)
• Communicating and Influencing (I, P)

Experience Criteria

• Experience applying user‑centred content design methods to create accessible, inclusive and usable content that meets user needs and follows Government Service Standard (A)
• Experience developing content strategies, information architectures or content models for complex services, using research, analytics and outcomes to improve effectiveness (A, I)
• Experience working in multidisciplinary teams and influencing stakeholders to adopt user‑centred, accessible and evidence‑based content standards (I)
• Experience coaching, mentoring or supporting other designers, and contributing to communities of practice, standards or assurance activities (I)

Technical Criteria

• Degree‑level qualification or equivalent professional experience in content design (A, I)
• Strong experience working within a User‑centred Design approach (A, I)
• Good experience of working within an agile delivery framework and GDS Service Standard (A, I)

Closing date: 15th July 2026Interview date: from 27th July 2026

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