Bilingual Support Specialist – Portuguese/English (Hybrid)

Diligent is seeking a Bilingual Customer Support Specialist to manage Tier I support and client relationships, handling support calls, resolving issues, and ensuring follow-up for complete satisfaction. You will collaborate with the Customer Success and ProdOps teams to deliver swift resolutions while communicating effectively with both technical and non-technical stakeholders.

Ideal candidates are fluent in Portuguese and English, with at least 2 years of phone-based software support and a

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