Senior Content Designer – 12Month FTC
Salary: £61,344 – £68,160; Location: Edinburgh; Hours: Full time; Working pattern: Hybrid – at least two days per week at the office or 40% of time.
We support flexible working – click here for more information.
What you’ll be doing
We’re looking for someone to help bring our digital experiences to life. You’ll be the expert on copy, tone and personality of apps and websites our customers rely on every day. Within this team, you’ll combine research and insights with clear, people‑focused language to refine and develop conversations with customers. You’ll give and receive feedback to key internal customers and work closely with product teams to create success metrics.
- Create engaging, readable, accessible content that gives customers great digital experiences.
- Develop genuine empathy for people, understanding their needs, aspirations and challenges.
- Take ownership as the content expert in an agile environment.
- Think strategically about how conversations can evolve and spot opportunities to link into other experiences.
- Share expertise to help shape the overall design approach.
- Provide consistency in the way we converse with customers across topics and touchpoints.
- Promote and demonstrate how effective writing helps customers.
Qualifications
- Minimum 5 years experience as a UX writer, conversation designer or content designer.
- Familiarity working in a complex landscape – ideally financial services.
- Collaborative attitude ready to be part of a busy multidisciplinary team.
- Flexibility in writing on‑brand content in multiple tones of voice.
- Confidence in writing concise, clear and consistent copy for different channels.
- Ability to influence and manage multiple stakeholders across product, risk, legal and branding teams.
- Experience using and collaborating in design platforms such as Figma.
Benefits
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Share schemes, including free shares.
- Benefits that can be adapted to lifestyle, such as discounted shopping.
- 30 days holiday, with bank holidays on top.
- Range of wellbeing initiatives and generous parental leave policies.
Our Commitment to Diversity and Inclusion
We are disability‑confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
#J-18808-Ljbffr…