Merkur Slots Venue Manager – Hessle

Position: Venue Manager – Hessle

Salary: £36,340.20 per annum plus bonus opportunities

Hours per week: 45

Responsibilities

• Overall responsibility for the performance and profitability of a licensed gaming centre
• Champion company standards and best practice within the venue
• Marketing, promotional activities and events are delivered correctly
• Physical and personal security is maintained
• Cash and assets are controlled, minimizing risk of loss
• Deliver excellent customer service at all times, building and maintaining relationships with regular customers
• Operate in accordance with the LCCP
• Develop and train your team in line with launches, refreshes and company policy
• Ensure staff are managed appropriately and address performance or misconduct promptly and professionally
• Recruit and train new team members for the venue
• Monitor market and competitor activity
• Ensure venue cash collections follow company procedures
• Monitor and analyse machine income levels
• Achieve KPIs and audits, including international compliance
• Adhere to all health and safety practices and procedures
• Complete all administration tasks to required standard and on time
• Promote safeguarding and social responsibility measures
• Respond positively and promptly to all customer feedback and enquiries
• Maintain a high standard of personal presentation and ensure all employees adhere to the brand dress code
• Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers

Qualifications

• Ability to work to budgeted targets
• Management experience within retail, hospitality or the gambling sector is desired
• Experience with management reporting and administration
• Experienced managing a team
• Experience creating staff rotas
• Excellent communication and organisational skills
• Ability to be flexible and adaptable
• Understanding of budgeting and P&L reports
• Flexibility to work day and night shifts (if venue operates 24 hours)

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent career progression opportunities
• Contributory pension scheme
• Life assurance discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

EEO Statement

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

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