Overview
As Administrator Apprentice, you will be the welcoming, organised presence that helps people feel supported from the moment they contact or visit our office. You will often be the first person clients speak to and the first face they see. Working alongside our RESTART team, you will provide day-to-day administrative and customer service support while completing structured learning as part of your apprenticeship. This is an entry point into a professional administrative career, but you will have real responsibility from day one. We will help you learn our systems, processes and services. What matters is that you are willing to learn, take feedback, follow instructions and take pride in getting things right.
Responsibilities
- Act as front of house for the office and help create a welcoming, professional environment.
- Welcome clients, visitors and partners and ensure they are directed to the right person.
- Answer incoming telephone calls professionally and respond to basic enquiries.
- Make outbound calls to clients to confirm appointments, provide updates or follow up agreed actions.
- Schedule appointments and support the management of team diaries and calendars.
- Provide day-to-day administrative support to RESTART Advisers and the wider delivery team.
- Handle correspondence, scanning, filing and document management.
- Update client and office records accurately and keep information up to date.
- Support administrative processes connected with the RESTART Scheme.
- Provide basic information, advice and guidance when appropriate and once trained to do so.
- Use Microsoft Office and internal systems to complete administrative tasks.
- Handle personal and confidential information appropriately and keep accurate records following required processes.
- Communicate clearly with clients, colleagues and external partners.
- Complete apprenticeship learning, training and assessments within agreed timescales.
Values and Expectations
Role model Get Set UK’s values and demonstrate employability standards, including good attendance, punctuality, professionalism, communication and follow-through. We value Ambition, Pride, Consideration, Ownership and Inspiration. We look for colleagues who can role model positive employability behaviours such as reliability and consistent performance, even in busy periods. You should be willing to receive feedback and learn from it, and understand that reliability builds trust. You will help make reception organised and ready for the day, welcome visitors, check appointments and notify the appropriate Adviser when they arrive. You will handle telephone enquiries professionally and support the RESTART team with administrative tasks as needed. Priorities may change during the day, so you will learn to stay organised and follow processes.
Required and Desirable Qualifications
- Note: This apprenticeship is designed to provide an entry point; prior office experience is not required.
- Good attendance, reliability and a professional approach.
- Basic IT skills and confidence using computers, email and Microsoft Office.
- Ability to follow instructions, processes and agreed ways of working.
- Willingness to ask questions, receive feedback and learn new skills.
- Ability to organise your own tasks and complete agreed actions.
- Experience or evidence of commitment and reliability through work, education, volunteering or other activities.
- Ability to explain your education and employment history clearly, including gaps or short-term roles.
- Ability to work in a busy environment with changing priorities.
- Commitment to Get Set UK’s values and supporting people who may face barriers to work, learning or progression.
- Willingness to complete all required recruitment and apprenticeship checks, including right to work and references.
- Right to work in the UK. Visa sponsorship is not available.
Desirable Criteria
- Previous customer service experience through work, volunteering, work experience or education.
- Experience speaking with customers, clients or members of the public.
- Experience using Microsoft Word, Excel, Outlook or similar tools.
- Experience organising appointments, activities, records or information.
- Interest in employability, public services or supporting people.
What You Will Get From This Role
This apprenticeship is designed to give you a clear entry point into a professional administrative career. You will receive structured apprenticeship learning and support while gaining real experience in a busy, people-focused organisation.
Recruitment Process
- Shortlisted candidates may be invited to complete a questionnaire and progress through stages such as: telephone/Teams interview, online assessment, employment history/reference checks, hiring manager interview, and practical tasks.
- Any offer of employment is subject to satisfactory right to work, references, DBS (where required), safeguarding and other pre-employment checks.
- We encourage candidates to engage fully with each stage of the process.
Additional Information
We are an employee-owned organisation that values ownership and responsibility. We are committed to equal opportunity and welcome applicants who bring diverse perspectives. The full benefits package will be confirmed during the recruitment process. Some benefits are role-type, eligibility and length-of-service dependent.
Benefits (illustrative)
- 25 days annual leave, plus bank holidays, increasing with length of service.
- Pension schemes with employer and employee contributions.
- Employee Assistance Programme and mental health support, including CBT and counselling.
- Vitality health and wellness benefits, including gym discounts and headspace subscription.
- Discounts on health, wellbeing, and lifestyle retailers and phone plans.
- Group life protection after 2 years’ service and additional annual leave milestones.
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