Global Support VP — AI-Driven, Follow-the-Sun Leadership

Cloudinary is seeking a VP of Global Support to lead its worldwide Support organization and redefine how technical support creates value for customers and the business. Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization.

Beyond operational excellence, you will modernize Support through AI, automation, knowledge management, and data-driven insights—transforming Support from a reactive service into a

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