Funeral Arrangers

Responsibilities

• Prepare, transport, and personally care for the deceased with professionalism and dignity.
• Maintain positive relationships with clients and the community, supporting them in person, over the phone, and during family visits.
• Manage the cleanliness, safety, and welcoming environment of the funeral home.
• Report and record any maintenance issues.
• Operate digital systems and devices (computers, tablets, smartphones) to manage client documentation, funeral arrangements, invoicing, and regulatory reporting.
• Sell and inform clients about funeral plans, ensuring compliance with all regulations.
• Assist in the manual handling of coffins and the preparation of the deceased for viewings and viewings, including hair, makeup, and other general responsibilities.
• Update client management applications with accurate and timely information.

Qualifications

• Full UK driver’s licence.
• Empathy, great customer‑service skills, and the ability to build trusting relationships.
• Strong communication skills, both written and verbal.
• Basic numeracy: cash handling, discount calculations, data entry, and invoicing.
• Attention to detail and a keen eye for accuracy.
• IT competency: ability to use a range of technology devices and systems, and to learn new applications.
• Physical ability to move coffins and perform other physical tasks.
• For Embalmer roles: an official BIE qualification (or enrolment on an apprenticeship programme).

Benefits

• Competitive salary with performance incentives.
• Comprehensive pension scheme with up to 10% employer contributions.
• 23 days holiday (pro‑rated, increasing with service) plus bank holidays.
• 30% discount on Co‑op branded products.
• 10% discount on select other brands in Co‑op food stores.
• Access to an Employee Assistance Programme, virtual GP, and free eye tests.
• Wagestream/Stream money‑management app for instant pay access.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong.

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