3rd Line Network Support Analyst

Salary: £43,000 – 45,000 per year

Requirements:

• Strong technical expertise across enterprise networking technologies including LAN, WAN, wireless, firewalls and SD-WAN.
• Advanced fault-finding and diagnostic skills with the ability to resolve complex networking issues efficiently.
• Excellent communication skills with the confidence to engage with customers, colleagues and third-party suppliers.
• Ability to manage competing priorities while maintaining a high standard of service and attention to detail.
• Experience working within structured support environments using IT service management and ticketing systems.

Responsibilities:

• Investigate and resolve high-level network incidents that have been escalated from support teams.
• Provide 3rd line technical support for complex networking incidents and service requests across enterprise and ISP environments.
• Monitor, maintain and optimise customer network infrastructure to ensure maximum performance and availability.
• Perform detailed technical analysis to identify root causes and implement long-term solutions to recurring issues.
• Work closely with internal engineering teams to support network changes, upgrades and infrastructure improvements.
• Produce clear technical documentation, update support records and contribute to internal knowledge sharing.

Technologies:

• Support
• LAN
• Network

More:

We are working in partnership with a global managed service provider to hire a 3rd Line Network Engineer for our technical operations team. This is an excellent opportunity for an experienced networking professional to join our senior engineering team in a fast‑paced managed services environment, where you will help keep customer services resilient, secure and performing at their best. Further job details are available upon application.

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