ITSM & Incident Lead — Transform Bank Service Governance

Company: Barclays Investment Bank
Apply for the ITSM & Incident Lead — Transform Bank Service Governance
Location: London
Job Description:

Barclays Investment Bank seeks an experienced Service Governance, ITSM & Incident Lead to modernize IT service management, drive major initiatives, and future-proof how technology services are delivered and supported. The role focuses on establishing ITSM practices, incident leadership, change governance, problem management, and executive-ready reporting.

You will work across engineering, product, and operations to implement tools like Jira Service Management or ServiceNow, ensuring robust

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Posted: July 11th, 2026