Field Service Manager EMEA – DePuy Synthes

Field Service Manager – Technical Capability and Service Training (EMEA)

The EMEA Field Service Manager will be responsible for installing and maintaining regional capital equipment used for professional and internal education events, and for traveling to events to provide onsite support. The role serves as the primary technical expert for capital equipment in the region, provides proactive support to local field engineers, and collaborates closely with marketing and NPI teams to deliver technical insight.

Responsibilities

• Perform installations, maintenance, repair, and software upgrades of the regional fleet demo capital equipment.
• Provide support for installation and maintenance of commercial systems as assigned.
• Provide onsite field engineer support for regional events.
• Organize logistics for shipment of capital equipment and consumables for events.
• Act as the primary technical expert for capital equipment questions from country field engineers.
• Build and maintain strong relationships with country field engineers.
• Offer proactive support and assistance with troubleshooting and issue resolution.
• Prepare KPIs for EMEA field work orders and activities.
• Collaborate with FSEs across the region to collect and share concerns, feature requests, and bug reports with the global service team.
• Schedule and coordinate all technical/engineering work required to support products.
• Complete paperwork, documentation, and administrative tasks per policy and procedures.
• Coach country field engineers on documentation related to field service.
• Ensure defective components from the demo/loaner fleet are sent for repair in a timely manner with proper documentation.
• Manage spare parts inventory for the demo fleet of capital systems and ensure timely replenishment.
• Manage inventory levels for field replacement parts for country field engineers.
• Organize and lead training courses for newly recruited EMEA field engineers.
• Respond to regulatory questions and audits related to EMEA field activities.
• Participate as a key field representative in new product preparation, product/procedure improvement initiatives, customer engagement, and related matters.
• Gather, analyze, and identify trends in data, determine root causes, and devise and implement remedial actions and improvement plans to enhance product performance and customer satisfaction.
• Communicate business-related issues or opportunities to the next management level.
• Perform other duties as assigned.
• Travel approximately 40% of the time across the EMEA region.

Qualifications

• BSc in Electrical, Mechanical, Software Engineering, or another technical field with 7+ years of related experience.
• Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering; deep expertise in one or more areas with the ability to quickly learn others.
• Experience decomposing complex engineering problems into solvable training tasks.
• Strong grasp of system architecture, implementation, testing, and maintenance concepts.
• Excellent self‑starter mindset with a can‑do attitude and strong communication skills; ability to explain technical concepts in clear, accessible language.
• Hands‑on experience with electromechanical or robotic systems.
• Understanding of GDP principles (or equivalent regulatory/compliance frameworks relevant to medical devices).
• Experience in medical device, healthcare, and/or robotics industries.
• Strong analytical, organizational, communication, and problem‑solving skills to assess trainee readiness, identify gaps, and deliver well‑sequenced training that improves outcomes.
• Ability to travel on short notice.
• Valid driving licence and ability to operate a company vehicle.
• Willingness to work weekends and off‑hours as needed to support customers and business needs.

Location & Travel

Position available in Germany, the Netherlands, or the United Kingdom, with 40% travel across the EMEA region.

Internal Job Posting Dates

Posted 10 July 2026 – 24 July 2026.

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