Traveller Liaison Officer

Traveller Liaison Officer

Brent, London • Full-Time | Hybrid Working • 3-Month Contract • £22.41 per hour (PAYE) / £29.51 per hour (Umbrella)

We are recruiting for an experienced Traveller Liaison Officer to support the delivery of a high‑quality housing management service across a Traveller site. This role offers the opportunity for a housing professional skilled in tenancy management, resident engagement and case management to make a real difference within a resident‑focused environment.

Key Responsibilities

• Manage a Traveller site, acting as the primary point of contact for residents.
• Deliver a visible and proactive housing management service.
• Manage licences from let through to re‑let.
• Support residents with tenancy sustainment, financial inclusion, and welfare benefits advice.
• Carry out site inspections and monitor health and safety compliance.
• Lead on anti‑social behaviour case management and enforcement action where required.
• Work closely with contractors and internal teams to ensure repairs and maintenance issues are resolved efficiently.
• Build strong relationships with residents, community stakeholders, and partner agencies.
• Maintain accurate case records and resident data.
• Support vulnerable residents by connecting them with relevant support services.

About You

• Experience in housing management, tenancy management, neighbourhood management or a similar housing‑related role.
• Strong understanding of housing legislation and welfare benefits.
• Experience managing complex cases and challenging situations.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage a busy workload.
• Knowledge of issues affecting Gypsy, Traveller and Roma communities would be advantageous.
• Full UK Driving Licence.
• Enhanced DBS required.

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