Senior Industrial Service Engineer

We are seeking a strategic and technically proficient Senior Industrial Service Engineer to lead the delivery of complex industrial water purification service and maintenance contracts. This role combines hands-on service delivery with customer relationship management, process optimisation, and commercial support.

You’ll play a key role in maintaining uptime and product quality through preventative maintenance, while also supporting sales growth, profitability, and market expansion. The position requires frequent travel, often at short notice.

Responsibilities

• Perform on-site services including installation, maintenance, process optimisation, and repair of large-scale industrial water treatment systems
• Electrical diagnostics and ladder logic fault finding
• Ensure contractual service obligations are met
• Deliver training to field staff and customers
• Maintain high levels of customer satisfaction through timely and professional service

Customer Relations & Account Management

• Build and maintain strong relationships with key customers and prospects
• Conduct regular customer meetings to confirm lifecycle support
• Promote new technologies and rental assets
• Ensure remedial works are quoted to maintain uptime and maximise account value

Proposal & Contract Support

• Assist with scoping, costing, and contract finalisation
• Support proposal development and commercial negotiations

Market Insight & Brand Promotion

• Provide input on market trends and growth opportunities
• Support marketing initiatives including trade shows and seminars
• Contribute to the development and promotion of new technologies

Requirements

Education & Qualifications

• Essential: GCSE Maths and English (Grade 5 or above or equivalent)
• Desirable: Engineering qualification at ONC level or higher

Skills & Experience

• Proven experience in servicing and optimising large-scale industrial water treatment systems
• Strong technical proficiency in RO, ion exchange, filtration, and related technologies
• Excellent customer relationship and account management skills
• Commercial awareness and ability to identify upselling opportunities
• Strong communication and problem-solving skills
• Positive health and safety mindset
• Competent in Microsoft Office and administrative reporting

Benefits

• Competitive salary
• Company vehicle and tools
• Pension scheme
• Ongoing training and development
• Opportunities for career progression

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