Are you a Pharmacy Technician looking for a role where you can really shape how a dispensary runs? We’re looking for a Dispensary Manager to take responsibility for the day‑to‑day running of our dispensary service for Framlingham Surgery. You’ll be mainly based at Framlingham, with some working at Earl Soham, and you’ll play a key role in making sure our dispensary service is safe, organised, and works well for both patients and staff.
About the role
This is a hands‑on management role where you’ll oversee how the dispensary operates across both sites, manage the dispensary team, keep a close eye on workflows, stock and standards, and make sure medicines are dispensed safely and accurately. You’ll also support wider pharmacy and prescribing activity by helping to resolve patient and prescription queries, working closely with GPs, pharmacist, and the practice team.
You’ll take the lead on areas such as controlled drugs and DSQS, and act as the main point of contact for dispensary matters within the practice.
What you’ll be doing
- Managing the dispensary service at Framlingham Surgery sites.
- Line‑managing dispensary staff, including rotas, supervision, appraisals and development.
- Ensuring dispensing is safe, accurate and in line with SOPs and legal requirements.
- Overseeing ordering, stock control, expiry checks and cold‑chain processes.
- Leading on controlled drugs governance and audits.
- Taking responsibility for DSQS compliance and keeping evidence up to date.
- Supporting pharmacy and prescribing work by helping to resolve patient and prescription queries, liaising with clinicians and external pharmacies as needed.
- Identifying and addressing risks, incidents and near misses.
- Working with clinicians to resolve prescription queries and support safe prescribing.
- Acting as a senior point of escalation for dispensary‑related issues.
Qualifications
You’ll be a registered Pharmacy Technician (GPhC) with a Level3 qualification and already have good experience working in a dispensary environment ideally in general practice or primary care. You should be comfortable managing people, organising workloads, and keeping oversight of what’s going on across more than one site. You should be practical, organised and confident taking responsibility for standards, safety and compliance.
Experience with controlled drugs, stock management and DSQS is important. Experience of audits or inspections would be helpful, but not essential.
Benefits
Suffolk Primary Care is a forward‑thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high‑quality healthcare.
- NHS Pension Scheme: Defined benefits scheme.
- Life insurance.
- Family benefits, including adult dependents & children’s pensions.
- Ill health benefits.
- 23.7% employer contribution.
- Electric Car Salary Sacrifice Scheme: Low monthly payments, no deposit, no credit check.
- Fully comprehensive insurance, servicing, tyres & breakdown cover.
- Up to £2,000 annual SPC contribution (subject to conditions).
- Eye care vouchers.
- Health service discounts, including a complimentary Blue Light Card for new starters.
- Minimum 33 days annual leave (inclusive of bank holidays) for full‑time employees, with enhancements for long service.
- Enhanced maternity & paternity terms.
- High street discounts via our online portal.
- Salary sacrifice schemes for technology, homewares, cycling, and gym memberships.
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