Senior Product Designer

• This is a fantastic opportunity to join a leading global strategic healthcare partner providing consulting and advisory services to the biopharmaceutical, medical technology, and wellness industries
• Our mission is to ensure that everyone has access to the care and treatment they need, regardless of location, financial status, or other factors
• We build and support multiple enterprise products used by internal and client teams to deliver real-world outcomes in high-stakes settings
• As part of our 2026 growth plans, we’re hiring a Senior Product Designer in the UK (flexible remote/hybrid)
• We are looking for an ambitious and driven individual who wants to make a direct impact in AI in enterprise healthcare
• We’re exploring and validating generative AI use cases across our products to reduce friction in end-to-end workflows and improve how work gets done
• This means designing experiences that move beyond standalone tools and towards human-led, AI-assisted workflows, where AI supports users through repetitive or complex steps while keeping people accountable, informed, and in control
• As a Senior Product Designer, you’ll help shape practical, usable AI-enabled experiences that improve speed, quality, and consistency across enterprise workflows
• You’ll work closely with Product, Engineering, and subject-matter experts to understand user needs, test ideas, design robust interactions, and deliver experiences that are trusted, transparent, and measurable
• This role suits someone who is comfortable working through ambiguity, can turn complex workflow problems into clear product experiences, and brings strong product design craft from discovery through to delivery
• Design GenAI-enabled experiences across one or more enterprise web-app products or workstreams, contributing to principles and reusable patterns for human-led, AI-assisted collaboration
• Translate complex workflows into clear user journeys, prototypes, experiments, and shipped product improvements, working closely with Product and Engineering
• Plan and conduct discovery and evaluative research for AI-enabled experiences, including concept testing, usability testing, preference testing, and workflows-in-context
• Use qualitative and quantitative evidence to inform design decisions, iterate on solutions, and contribute to success metrics with Product
• Design for trust, transparency, and user control, ensuring AI-assisted experiences help users understand what is happening, what has been generated, and where human review is required
• Collaborate with Legal/Compliance, InfoSec, and domain experts to incorporate appropriate UX guardrails into the experience
• Contribute AI-ready components, interaction patterns, and documentation to the global design system, maintaining a high-quality bar through design critique and review
• Support and collaborate with other designers by sharing product thinking, interaction design approaches, AI UX considerations, and workflow optimisation practices
• Be an active contributor to an experimental, evidence-driven design culture

Benefits

• The tools, skills, and support you need to think differently and to solve healthcare’s most complex challenges
• Career Experience team, whose mission is to provide every employee with a purpose-driven career
• Personalized learning and training
• Flexible working practices
• Company pension/retirement plan
• Private medical insurance
• Employee wellbeing initiatives
• Compelling time-off policy
• Hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization

Qualifications

• Ability to reason through design trade-offs between helpfulness, safety, latency, accuracy, transparency, and user control
• Familiarity with AI UX concepts and experience designing AI-enabled features beyond simple chat interfaces
• Experience in regulated, high-trust, or complex enterprise domains is desirable
• Strong UI and interaction design skills for complex workflows, with the ability to simplify complexity without removing necessary depth
• An outstanding portfolio demonstrating strong product thinking, design craft, research-informed decision-making, and measurable product impact
• Confident research practitioner: able to plan and run workshops, conduct user research, synthesise insights, and use evidence to influence decisions
• Experience designing end-to-end product experiences from discovery through delivery, with strong examples of shipped work
• Strong cross-functional collaboration skills, with experience working closely with Product, Engineering, and subject-matter experts
• 5+ years product design experience favouring complex enterprise web applications, with 1+ years in a Senior capacity
• Degree in design, psychology, business, statistics, human-computer interaction (HCI), related field or equivalent experience is a plus
• Experienced product design skills is required, 5+ years

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