Overview
Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features. Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations. Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines. Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches. Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations. Act as a trusted technical and strategic advisor to customers during onboarding. Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams. Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience. Help define and refine implementation standards, templates, and best practices for the UK region. Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value. Act as a senior mentor to other Implementation Consultants and Associates. Share best practices and contribute to internal documentation, training, and enablement. Support regional coverage and continuity as the UK Implementation team scales.
Responsibilities
- Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features
- Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
- Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
- Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches
- Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations
- Act as a trusted technical and strategic advisor to customers during onboarding
- Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams
- Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
- Help define and refine implementation standards, templates, and best practices for the UK region
- Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value
- Act as a senior mentor to other Implementation Consultants and Associates
- Share best practices and contribute to internal documentation, training, and enablement
- Support regional coverage and continuity as the UK Implementation team scales
Qualifications
- 5+ years of experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.)
- Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
- Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
- Comfortable navigating ambiguity and building structure where none exists
- Technically curious, highly organized, and detail-oriented
- Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
- Passion for improving systems, processes, and customer outcomes not just “getting the launch done”
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