Knowledge Manager: AI‑Driven Knowledge & Self‑Service

Booking.com in Manchester is seeking a forward-thinking Knowledge Manager to own and optimize knowledge capabilities. You will lead the knowledge ecosystem, drive governance, and collaborate on AI-powered experiences across search, self-service, and automation.

Using ServiceNow as the primary platform, you will shape how knowledge is consumed, measure impact with analytics, and partner with teams across IT and product to raise operational efficiency at scale.

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