Field Intelligence Officer — Flexible Hours + Travel Pass

West Midlands Combined Authority is seeking a Customer Intelligence Field Officer passionate about customer service to engage with the public and contribute to transport improvement projects. This role involves monitoring transport reliability and reporting issues, requiring excellent interpersonal skills and a flexible approach to working hours.

Applicants should be available for a minimum of 4 days, including weekends. Benefits include a travel pass and the opportunity for additional hours beyond the guaranteed 25 monthly.

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