Receptionist/Administrator

Job Overview

Receptionist/Administrator – Goodmans Fields Medical Practice. Salary: £24,960.00. Hours: 37.5 per week.

Company Purpose

Operose Health delivers local primary care at scale, focusing on improving access, outcomes and patient experience. We value care, ambition, resourcefulness and excellence, and we empower our staff to grow and deliver the best for patients, employees and NHS partners.

Key Responsibilities

• Respond to patient queries and provide signposting to services.
• Liaise with the primary care team and support staff.
• Manage appointment requests and maintain accurate patient records.
• Email, scan and code clinical correspondence.
• Process prescription requests and other patient paperwork.
• Utilise information systems (e.g., scheduling, record‑keeping) to support workflow efficiency.
• Maintain confidentiality and data security in line with NHS standards.

Required Skills & Experience

• Reception or customer‑care experience, preferably in a healthcare setting.
• Excellent communication skills, both spoken and written.
• Basic PC proficiency – Word, Excel, and email.
• Ability to work within established processes and procedures.
• Commitment to confidentiality and data security.
• Previous NHS experience is welcome but not essential.

Benefits

• Car benefit scheme (electric vehicles).
• Cycle‑to‑work scheme.
• Travel season‑ticket loans.
• Discount cards.
• Employee wellbeing services, including free yoga videos and a wellbeing app.
• Access to a bespoke learning‑management system and annual clinical assessments to support competency development.

#J-18808-Ljbffr…