• Escalation for critical, high severity network incidents.• Analytics and forensics for major incidents.• Delivery of management platforms and new toolsets for the Support organisation.• Drive process improvements within the wider Enterprise Networking organisation.• Contribute to infrastructure project deliverables and work with business customers.• Mentor Support engineers and contribute to career development.• Collaborate with Support, Automation, Design/Delivery, Security and other infrastructure teams to ensure aligned end‑to‑end supportability.
Requirements
- Qualified to Cisco CCNP level or equivalent
- Extensive experience of working in a Support and Operations environment
- Proven experience of delivering and running network management platforms (e.g. Netbrain, Solarwinds, Cisco DNA centre etc.)
- Experience with automation frameworks (Scripting, Python, Ansible, REST APIs)
- Extensive knowledge of all Enterprise networking technologies including Firewalls (Palo Alto / Cisco ASA), Load Balancers (F5), Switching and Routing Fabrics (EVPN/ACI/IOS-XE)
ATS Optimization KeywordsBelow are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- network management platforms
- automation frameworks
- scripting
- Python
- Ansible
- REST APIs
- Firewalls
- Load Balancers
- Switching
- Routing Fabrics
Soft Skills
- mentoring
- collaboration
- process improvement
- analytics
- forensics
Certifications & Qualifications
- Cisco CCNP
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