Senior Omnichannel Customer Experience Leader

Cass Art in the United Kingdom is seeking a Senior Customer Services Manager to own the end-to-end customer experience across our omnichannel business—retail stores, online, membership and loyalty. You will balance process rigor with hands-on escalation and ticket resolution when workload requires.

You will lead a high-performing team, set objectives, conduct reviews, and drive scalable practices. Experience in high-volume retail, reputation management and using platforms like Zendesk is

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