Senior Customer Service & Loyalty Manager (Ecommerce)

MUJI Finland Oy, based in Greater London, is seeking an Ecommerce Customer Service Leader to oversee the in-house team and coordinate with outsourced partners. You will drive performance, develop policies to improve satisfaction and loyalty, and set strategies for cost-effective operations.

You will lead on KPIs, training, and process improvements while maintaining high standards across EU markets. Collaboration with cross-functional teams and focus on customer retention are key.

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