Front of House & Operations Coordinator Job
Location: Harley Street, London
Salary: £40,000 – £45,000 per annum
Contract: Temp-to-Perm (via Greycoat Lumleys)
Role Overview
Our client, a luxury valet service, is launching an innovative vehicle coordination and valet parking service across Harley Street, designed to enhance patient experience, reduce congestion, and improve operational efficiency for leading private clinics and hospitals.
We are seeking an exceptional Front of House & Operations Coordinator to become the public face of an innovative new service launching in the heart of London. This is a rare opportunity to join at an exciting launch stage, where you will play a key role in shaping the operation from day one, with clear progression into a leadership position overseeing multiple sites across London. We are looking for a polished, driven, and people‑focused professional who can represent the service with confidence, build strong relationships, and deliver a seamless, high‑quality experience in a fast‑paced and evolving environment.
Phase 1: Pre‑Pilot (Relationship Building & Market Engagement)
In the initial phase, you will focus on establishing the service within the Harley Street medical community by:
- Visiting private clinics and hospitals across Harley Street
- Introducing the service to reception and front‑of‑house teams
- Engaging with patients, chauffeurs, and drivers
- Distributing marketing materials and explaining the service offering
- Gathering market feedback to support commercial and operational strategy
Phase 2: Pilot Launch (Operations Coordination)
As the pilot launches, your role will transition into operational delivery, including:
- Supporting multiple clinics with day‑to‑day coordination
- Managing patient arrivals, vehicle collections, and valet parking operations
- Supervising and coordinating valet drivers
- Acting as the key liaison between clinics, patients, and drivers
- Working closely with reception teams to ensure a seamless patient experience
- Ensuring efficient and smooth running of the service across all pilot locations
Phase 3: Post‑Pilot (London Operations Management)
Following a successful pilot, the role will expand into a broader leadership position, including:
- Overseeing Front of House operations across multiple clinics and hospitals in London
- Managing and leading teams of Coordinators and valet drivers
- Ensuring consistently high standards of customer service and operational delivery
- Building strong relationships with clinic management and stakeholders
- Supporting onboarding of new locations as the service expands
- Monitoring performance, resolving issues, and driving continuous improvement
- Collaborating with senior leadership on recruitment, training, and growth strategy
Key Responsibilities
- Deliver a high‑quality, professional front‑of‑house presence across all locations
- Coordinate real‑time vehicle movements and patient arrivals using internal systems
- Ensure clear communication between clinics, patients, and drivers
- Maintain operational efficiency and service excellence at all times
- Support the successful rollout and scaling of the service across London
Candidate Profile
Skills & Experience
- Experience in front‑of‑house, hospitality, concierge, or customer‑facing roles
- Strong organisational and coordination skills
- Confident communicator with fluent spoken English
- Comfortable engaging with a wide range of stakeholders
Personal Attributes
- Exceptionally well‑presented and professional
- Friendly, approachable, and confident
- Calm under pressure with strong problem‑solving ability
- Proactive, reliable, and able to work independently
- Natural leader with the ability to manage and coordinate teams
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