Receptionist – Administrator

Position: Reception & Administration Support (Part–time, 24 hours per week)

Location: Over Wyre Medical Centre, Lancashire, coastal GMS, semi‑rural.

Role Overview: Provide general assistance to the practice team and project a positive, friendly image to patients and visitors in person or via telephone. Serve as the first point of contact and support clinical staff with various administrative tasks.

Key Duties and Responsibilities

• Answering telephone calls and directing patients to the appropriate healthcare professional.
• Processing appointments, visits and telephone consultations, ensuring callers are directed correctly.
• Processing and distributing incoming and outgoing mail.
• Taking messages, passing on information and filing paperwork.
• Maintaining computer databases, data entry, allocation and collation in line with practice procedures.
• Initiating contact with patients, team members and associated healthcare agencies as required.
• Providing clerical assistance (word processing, photocopying, scanning) and monitoring stationery and supplies.
• Keeping reception area, notice boards and leaflet dispensers tidy.

Quality and Confidentiality

• Maintain patient confidentiality and handle sensitive information appropriately.
• Assist in promoting health, safety and security within the practice.
• Support equality, diversity and rights of patients, carers and colleagues.
• Participate in training and performance reviews to uphold quality standards.

Qualifications

• Good standard of general education.
• GCSE Mathematics C or above.
• GCSE English C or above.
• NVQ II in Customer Care.
• CLAIT Qualification.

Experience

• Experience working with the general public.
• Experience in reception or administrative work.
• Experience working within General Practice.

Skills and Behaviours

• Excellent written and oral communication skills.
• Clear, polite telephone manner.
• Time management and ability to work to deadlines.

Equal Opportunities: The practice is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, gender, religion, disability or any other protected characteristic.

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