Salary: £60,000 – 100,000 per year
Requirements
- We are looking for proven experience shaping and delivering technology strategy within a complex engineering environment.
- We need strong hands‑on experience in at least one core programming language, with a language‑agnostic approach to hiring.
- We are looking for expertise in API management, integration patterns, event‑driven architecture and microservices.
- We need detailed knowledge of AWS platforms, tools and design approaches.
- Knowledge of Amazon Connect and contact centre engineering would be advantageous.
- We are looking for a strong understanding of data management, data modelling and data quality controls.
- We need the ability to produce both high‑level and detailed design specifications.
- We are looking for experience leading DevOps practices, including CI/CD, observability, monitoring and incident management.
- We need demonstrated capability leading multi‑squad engineering delivery in a product‑led organisation.
- We are looking for someone comfortable working in iterative, outcome‑focused agile environments.
- We need an open attitude to new tools, automation and AI‑assisted engineering approaches.
- We are looking for a highly collaborative approach across product, engineering, design and operations.
- We need a strong problem solver with a focus on simplification and continuous improvement.
Responsibilities
- We lead technical direction across Amazon Connect squads.
- We set engineering standards, architectural patterns and technical direction to ensure the platform is scalable, resilient and aligned to our technology strategy.
- We own the end‑to‑end software development lifecycle across multiple squads.
- We ensure teams apply robust engineering practices from discovery and design through to build, testing, deployment and live operations, consistently meeting business and non‑functional requirements.
- We guide complex design decisions and technical solutions.
- We lead technical reviews, challenge design options and ensure solutions follow best practice, reduce duplication, and support maintainable, secure and high‑performing systems.
- We improve delivery capability through platform reliability and DevOps maturity.
- We continuously strengthen deployment pipelines, observability, alerting, incident response, recovery procedures and operational readiness across Field Ops engineering teams.
- We manage stakeholders and maintain clear communication.
- We build trusted relationships across product, operations, delivery and business teams to coordinate plans, manage risk, align priorities and set clear expectations.
- We drive engineering excellence and strengthen team capability.
- We track, analyse and improve engineering excellence metrics; coach engineers and promote a culture of learning, continuous improvement and high‑quality engineering.
- We support data‑driven and API‑centric integration design.
- We ensure APIs, integrations and data flows follow consistent patterns, with strong data quality, security, scalability and operational resilience.
- We act as a technical leader and role model for modern engineering practices.
- We coach engineers across squads, building a strong engineering culture and encouraging continuous learning.
- We support capability uplift through coaching, technical reviews, knowledge sharing and guild or community leadership.
- We champion secure, reliable and scalable engineering practices across the Field Ops domain.
- We drive alignment and informed decision‑making across technology and product teams.
Technologies
- AI
- API
- AWS
- CI/CD
- DevOps
- Support
- Security
- microservices
- Cloud
More
We are Centrica, a family of brands with 21,000 colleagues working to create a greener, fairer future by building an energy system that does not rely on fossil fuels. We do energy differently by making, storing, moving, selling and mending it, and technology sits at the heart of how we deliver our strategy. In this role, we are modernising our platforms, strengthening cyber and operational resilience, and embedding a product‑led way of working that brings engineers, data specialists and business experts together. We are taking automation and AI beyond proof of concept into real end‑to‑end change to improve customer journeys, reduce cost to serve, accelerate delivery and build the digital foundations for energy trading, risk, field operations and critical infrastructure. We offer a flexible total rewards approach designed to support our people and their families financially, physically and emotionally, and we are committed to helping you grow in a team where your voice matters.
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