Operations Coordinator

Responsibilities

• Support the effective management of all UK and international office locations, ensuring compliance with health and safety regulations.
• Coordinate health and safety training and risk assessments for each location.
• Based in the Bristol office, take responsibility for its smooth day-to-day running, including creating and maintaining the office maintenance tracker, raising and managing purchase orders for the office, and coordinating routine and reactive maintenance activities.
• Monitor and track office budgets, identifying opportunities for efficiency, cost reduction, and alignment with ESG commitments.
• Help build a welcoming, collaborative “One GAIN” culture across all offices.
• Arrange and coordinate local Bristol office events, supporting employee engagement and fostering a strong team culture.
• Ensure all sites meet ISO 27001 physical security requirements.
• Maintain and continuously improve the company compliance register, working closely with Legal, Finance and HR to ensure actions are completed and properly documented.
• Create and manage a clear audit schedule across policies and regulatory requirements.
• Plan and conduct internal audits, including evidence gathering, reporting and tracking corrective and preventative actions.
• Support ongoing compliance with ISO 27001 and ISO 9001 standards.
• Conduct supplier and contractor audits to ensure contractual and regulatory compliance.
• Coordinate training and awareness initiatives on key operations compliance topics.
• Work with HR to track training attendance and ensure employees understand company policies and procedures.
• Maintain accurate, well-structured records to support informed decision-making at leadership level.
• Maintain operational process documentation to support consistency.
• Support the development and rollout of policies and procedures across the business.
• Help gather feedback across the organisation on opportunities for improvement which will help to streamline processes and improve ways of working.
• Track and maintain records on energy consumption across office sites for statutory accounts report, ESOS and ESG (Energy consumption & Business travel mileage and type of travel).
• Track and report on ESOS action plan and Carbon reduction plan to ensure targets are met.
• Track and maintain records on the below for Social Value community commitments and coordinate Social Value initiatives across departments, including environmental programs, diversity & inclusion, and community engagement.
• Conduct desktop research on ESG trends, frameworks (e.g. GRI, SASB, TCFD), and benchmarking against peers.
• Assist with the creation of annual reports e.g. Social Value Impact report, ESG, ESOS.
• Provide administrative support across the operations team.
• Maintain accurate records and ensure confidentiality in handling sensitive information.

Requirements

• Experience in operations, office management, compliance or a similar role.
• Highly organised, with excellent attention to detail.
• Comfortable managing multiple priorities and deadlines.
• Confident working with registers, trackers and structured documentation.
• A proactive, solutions-focused mindset.
• Strong communication skills and the confidence to work with stakeholders across the business.
• A genuine interest in developing into a broader operational leadership role over time.

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