Business Support Adviser
37 hours per week
£29,148 per annum
Are you an organised and proactive administrator who enjoys keeping things on track and delivering excellent customer service? Do you thrive in a fast‑paced environment where no two days are the same? If so, we’d love to hear from you.
We are looking for a Business Support Adviser to join our HomeFix team. You’ll play a vital role in coordinating repairs, maintenance and planned works, ensuring our customers receive a responsive, efficient service and that work is delivered right first time wherever possible.
What you’ll be doing
Working closely with trade teams, managers and other colleagues across the business, you’ll help schedule works, manage information and keep customers informed throughout their journey. Your work will directly contribute to our purpose of enabling positive life chances by providing safe and secure homes.
We’re looking for someone who:
- Has experience in an administrative, coordination or customer service role.
- Is highly organised and able to manage multiple priorities and deadlines.
- Has excellent communication and interpersonal skills.
- Can build positive working relationships with a variety of colleagues and stakeholders.
- Has strong attention to detail and takes pride in maintaining accurate records.
- Is comfortable using IT systems and Microsoft Office applications.
- Takes a proactive approach to problem solving and following issues through to resolution.
Why join us?
- 27 days annual leave plus bank holidays.
- Excellent pension contributions – employer contributions up to 12%.
- Life assurance 4 x your annual salary.
- Health cash plan including cashback on everyday healthcare costs and access to a 24‑hour GP service.
- Employee Assistance Programme for you and your household.
- Gym discounts and Cycle to Work scheme.
- Loyalty scheme recognizing long service, including additional annual leave and rewards.
- Hybrid working opportunities.
Eligibility
We particularly welcome applications from people who may be underrepresented within our organisation, including those from minority ethnic backgrounds and LGBTQIA+ communities.
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