Alpha Change Management Lead – Assistant Vice President

Responsibilities

• Support the triage of new client change requests, facilitating professional challenge where required to ensure the interests of the client and State Street are managed.
• Identify and engage stakeholders on each change request and drive delivery and approval of high-quality impact assessment documentation.
• Demonstrate awareness of client business and Alpha target operating models to ensure clear understanding of change requests, and support cross-functional solutioning, driving timely execution.
• Ensure correct governance is followed for any non-standard solutions.
• Engage and support internal colleagues to ensure Change Management process is stood up in Production prior to go-live.
• Track financial impact of changes, drive revenues and ensure all non-chargeable work is recorded.
• Demonstrate a clear understanding of Alpha Implementation project plans and the impact of change requests on deliverables.
• Work with workstream leads to address the change impact against key milestones on the project plan, ensuring escalation to Senior Management of any significant risks.
• Drive accountability of stakeholders through setting of clear priorities and assignment of actions to ensure changes are delivered in an accurate and timely manner.
• Demonstrate thought leadership to contribute to continuous improvement of Change Management processes and drive further development and implementation the Alpha Standards.
• Present proposals for process enhancement with consideration given to scalability and application to global change processes.
• Deputise for EMEA Client Change Manager when required and support development of new and junior staff members.
• Proactively raise risks and issues effectively within the program, drive solutions and effectively communicate options.

Requirements

• 5+ years relevant experience in financial services, preferably in the asset management sector, including investment operations.
• Project/Change Management experience.
• External client management experience.
• Understanding of outsourced operations, specifically middle office.
• Proficient with Microsoft Office tools, familiarity with Jira and Confluence is a plus.

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