Job Summary
The FM Office Services Manager is responsible for coordinating and delivering office and soft facilities services across Charlton House and Runnings Road. The role ensures colleagues, visitors and contractors receive a professional, safe and efficient service, while managing key supplier relationships, office processes and day‑to‑day facilities activities. The post also provides day‑to‑day leadership of a rota‑based office services team, ensuring consistently high standards of service delivery across front‑of‑house, administrative and facilities support functions.
Key Responsibilities
- Manage the day‑to‑day delivery of office services, including reception, post, inter‑site transport, stationery provision and meeting room coordination.
- Oversee catering, internal cleaning and external cleaning services across Charlton House and Runnings Road.
- Coordinate and assign facilities work requests, ensuring issues are directed to the appropriate internal teams or external suppliers.
- Manage the driver management system and associated administration processes.
- Administer supplier and contractor activities, including purchase orders, invoice processing and spend monitoring.
- Monitor contractor performance and expenditure against agreed contract values and service levels.
- Maintain waste management and utility consumption data to support compliance, reporting and service reviews.
- Lead and coordinate a team of four colleagues covering reception, post and administrative services, ensuring appropriate rota cover and service standards.
- Act as contract lead for key catering and cleaning service contracts, managing significant annual budgets and supplier relationships.
Qualifications and Experience
- Experience in office management, facilities management, contractor management, business administration or a similar service‑led environment.
- Experience working with external suppliers and contractors, including service monitoring and relationship management.
- Proven experience managing purchase orders, invoices, service contracts and budget expenditure.
- Experience coordinating multiple priorities, services and stakeholders within a busy operational environment.
- Previous experience supervising or coordinating a small team would be advantageous.
Skills
- Excellent organisational and prioritisation skills with the ability to manage multiple activities simultaneously.
- Strong communication and interpersonal skills, with a professional approach when dealing with colleagues, visitors, contractors and suppliers.
- Commercial awareness and the ability to monitor contract spend and supplier performance effectively.
- High attention to detail with strong record‑keeping and administrative capabilities.
- Ability to analyse service data and maintain compliance‑related information accurately.
- Collaborative, customer‑focused approach with a commitment to delivering high standards of service.
- Proficiency in Microsoft Office applications and facilities‑related administration systems.
Compensation and Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.
Equal Opportunity Employer
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
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