Role Overview
Battersea is two years into an exciting phase of innovation and transformation as part of a five‑year strategy to be here for every dog and cat. With increased investment in income generation, the fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This role leads the ongoing development and implementation of Battersea’s Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long‑term value and support income growth.
Responsibilities
Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter‑centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.
Benefits
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle‑to‑work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution.
- Free healthcare cash plan covering a range of treatments including dental, optical, physiotherapy, chiropody and acupuncture each year.
- Annual interest‑free season ticket loans.
Hybrid Working Model
We operate a 50% onsite hybrid working model, with office‑based staff splitting their time between the site and home working. This approach balances the benefits of home working with onsite collaboration and a continued connection to our cause.
Diversity & Inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our recruitment process is fair and equitable for all. As a Disability Confident Committed Employer, we will discuss any adjustments you may need at application and/or interview stages and, if offered a role, will support any workplace adjustments required to enable you to perform at your best.
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