Job title
Service Manager – Emergency Care
The closing date is 22 July 2026
Overview
University Hospital Southampton NHS Foundation Trust offers a fantastic opportunity to work with us in the Emergency Care, Care Group. This role provides a rewarding and challenging opportunity to make a direct and positive impact on patient experience, service delivery, and operational performance within a dynamic clinical area.
Job responsibilities
As Service Manager, you will work closely with the Care Group Manager, Clinical Leads, and Senior Nursing Team to lead the operational management of Emergency Care services, ensuring high standards of patient care and service delivery. You will be responsible for:
- Supporting the day-to-day operational management of Emergency Care services
- Delivering and monitoring key performance standards, including patient flow and waiting time targets
- Identifying and leading service improvement initiatives to enhance patient and staff experience
- Providing effective budget management and acting as an authorised signatory
- Using data and performance information to drive continuous improvement and support decision-making
- Managing and developing the Administration and Clerical (A&C) team
- Building strong relationships with clinical and operational colleagues across the Trust
- Supporting strategic planning and transformation programmes within the care group
- Acting as a visible and approachable leader, role-modelling Trust values and behaviours
About you
We are looking for an individual who is passionate about delivering high-quality healthcare services and who thrives in a busy operational environment. The successful candidate will demonstrate:
- Experience of operational management within a healthcare setting
- Previous line management experience, including staff development and performance management
- Strong organisational skills with the ability to prioritise competing demands
- Excellent communication and interpersonal skills
- A commitment to service improvement, innovation, and delivering positive patient outcomes
- Strong analytical and problem-solving abilities
- Experience of working collaboratively with multidisciplinary teams
- The ability to remain calm and effective under pressure
- Attention to detail and a proactive approach to managing challenges
Qualifications, knowledge and experience
Essential
- First degree/equivalent professional qualification/equivalent experience
- Leadership training
- Management training
- Training and experience to Masters’ or equivalent level/postgraduate level study
- Project Management qualification / further training or demonstrated substantial project delivery experience
- Consolidated experience to demonstrate capability and capacity for management of health services at a senior level
- Demonstrable staff and resource management experience across a range of issues
- Able to facilitate and implement policy, guidelines and projects from initiation to completion
- Demonstrates experience of managing challenging problems by developing practical workable solutions
- Ability to communicate vision to staff and manage change effectively
Desirable
- Previous proven experience in a healthcare setting
Trust Values
- Working Together
- Patients First
- Always Improving
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Certificate of Sponsorship
Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Guidance on overseas criminal records checks is available on the UK government website.
Employer details
Employer name
University Hospital Southampton NHS Trust
Address
University Hospital Southampton
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer’s website
https://www.uhs.nhs.uk/home.aspx
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