Guest Experience Manager – Luxury Hotel & Spa

Alexander House Hotel & Utopia Spa, part of Alexander Hotels, is seeking a Guest Services Manager to lead Duty Management shifts and drive outstanding guest experiences from check-in to check-out. You will coordinate with Heads of Department to maintain 5-star service, while coaching staff and ensuring smooth operations across all guest contact points.

The role emphasizes a smart, friendly, well-organised individual with strong communication, staff leadership, and a passion for guest

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