IT Service Delivery Analyst – Data-Driven Excellence

Kingfisher is seeking a Service Delivery Analyst to turn IT data into insights, support service excellence, and drive continuous improvement for colleagues and customers. The role is based at the B&Q Head Office just outside Southampton, with an expectation of 12 days per month in the office.

The team operates in a hybrid model blending home working with in‑person collaboration. The ideal candidate will have experience in IT Service Management, a multi‑vendor IT environment, and strong data

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