At The Institute of Chartered Accountants England & Wales (ICAEW), you’ll be part of an organisation that’s shaping the future of business, finance and the accountancy profession on a global scale. Our bold 2030 Strategy puts members, innovation, sustainability and trust at the heart of everything we do; creating an exciting, forward looking environment where your work has real impact. We invest in our people through our benefits package, continuous development and a supportive, inclusive culture that empowers you to grow and thrive. If you’re looking for a role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape.
We’re looking for a Exam Delivery Manager to join our team in Milton Keynes on a permanent basis. This role offers a salary of £40,000 and a hybrid working pattern of 2 days in the office and 3 days from home each week.
What you will be doing
- Manage the end-to-end delivery of ACA and ICAEW-supported examinations, ensuring secure, accurate and timely delivery.
- Coordinate examination schedules, bookings and operational activities across multiple systems while resolving delivery issues.
- Build and manage relationships with internal stakeholders, suppliers and test centres to ensure high-quality service delivery.
- Analyse operational data, monitor performance and drive continuous improvements to examination processes and systems.
- Lead and develop the Exam Delivery Administrator team, allocating workloads and supporting performance and development.
- Produce management information and ensure compliance with regulatory, policy and quality standards.
What you will need
- Experience managing complex operational processes within a regulated or service delivery environment.
- Experience leading or supervising a team.
- Strong stakeholder management and relationship-building skills.
- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Strong analytical and problem-solving skills, with experience interpreting data to drive improvements.Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
- Excellent attention to detail and a high level of accuracy.
- Experience working with multiple systems and databases.
What you can expect from us
- A strong pension contribution from us of 9%
- Private medical cover with AXA (where eligible), alongside a healthcare cash plan
- 24 – 27 days’ holiday depending on length of service, plus Christmas closure and the option to buy or sell extra days
- Hybrid working to help you find the right balance
- Everyday savings through gym discounts, travel loans, and retail perks
- Enhanced family leave, including up to 6 months on full pay
- Ongoing wellbeing support, including access to CABA
- A paid day each year to volunteer for a cause that matters to you
It’s all part of creating an environment where you can thrive, in work and beyond.
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