Infrastructure Engineer

Overview

The Infrastructure Engineer will be expected to provide technical support to incident, problem and change management across production and non‑production environments, and to administer Windows‑based systems including patching and configuration management.

Responsibilities

• Support Citrix and virtualised platforms such as VMWare vSphere and vRealize Automation.
• Monitor and maintain system health using tools including SCOM and other enterprise monitoring solutions.
• Collaborate with adjacent teams (e.g., Application Support Provider, IaaS provider) to provide reliable, resilient, and secure services.
• Conduct root‑cause analysis and resolve complex platform issues.

Qualifications

• Experience in 2nd/3rd line engineering roles within secure Defence environments.
• Highly proficient in Windows Server administration and familiar with SCOM and MECM.
• Experienced in the deployment and support of VMWare and Citrix solutions.
• Hands‑on experience with Ansible for automation and configuration management.
• Familiarity with ITIL‑based service management models.
• Certifications such as Citrix Virtual Apps and Desktops Advanced Administration are desirable.

Desirable Skills

• Proficiency with Linux (RHEL/CentOS) in a support context.
• Familiarity with Trend, Nessus or similar security tooling.
• Knowledge of backup and DPKI solutions.
• Awareness of trust relationships and secure enterprise architectures.
• Prior experience working with Defence Digital and knowledge of policies including JSP453.

Benefits

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme

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