Our client is a well‑established specialist roofing merchant supplying high‑quality pitched and flat roofing materials to trade professionals across the South East. Established over three decades ago, the business has built an outstanding reputation for technical expertise, exceptional customer service and extensive product knowledge, offering a comprehensive range of roofing solutions from many of the industry’s leading manufacturers.
This is an exciting opportunity for an experienced Branch Manager to join a successful and well‑established specialist roofing merchant at a pivotal stage in its journey. With ambitious growth plans and significant investment across the business, the company is embarking on an expansion strategy with the objective of doubling in size over the coming years.
Responsibilities
- Day‑to‑day management of all branch logistic operations, including supplier deliveries, customer deliveries and collections.
- Responsible for the operation of the transport department, including deliveries, vehicle management, insurance and driver training.
- Responsible for branch stock levels, stock loss (damage and theft) and managing the branch buyer and/or stock controller.
- Personnel management, recruitment, motivation, training and development, including appraisals (4 direct reports).
- Ensure the business development and growth targets are met by managing the internal branch sales team and sales development.
- Manage banking, daily cash reconciliation, invoicing and branch debtor control.
- Develop and maintain business relationships with customers, ensuring the company’s high standards of service are provided by all staff.
- Meet performance targets (KPIs set by the company – sales, overheads, profit, gross margins and stock).
- Participate in branch sales initiatives including marketing, customer acquisition and product selection.
- Responsible for all branch health and safety procedures, including security for colleagues and customers.
- Ensure routine stock checks are maintained and stock is adjusted to keep high levels of accuracy.
- Maintain attendance records and liaise with accounts department regarding monthly salaries.
- Manage and maintain the site, arranging repairs and regular upkeep of the building and surrounding area.
- Carry out other duties which fall within reasonable expectations of the role.
Skills and Knowledge Required
- Proven branch management experience in this or a similar role.
- Excellent communication skills, both externally and internally, to enable successful completion of deliveries to meet expectations.
- Sufficient knowledge of modern management techniques and best practices.
- Ability to meet sales targets and production goals.
- Familiarity with industry rules and regulations.
- Excellent organisational skills.
- Results‑driven and customer‑focused.
- Leadership and human resources management skills.
- Excellent verbal and written communication skills.
- Ability to deal with stressful situations effectively.
- Team player at all times.
- Strong product knowledge within the merchant industry.
- Understanding of health and safety.
Location
Buckinghamshire
Benefits
Negotiable basic salary, bonus, private healthcare, 25 days holiday + bank holidays.
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