Shift Manager (Afternoon Shift)

Working hours: Monday to Friday 13:30 to 22:00 (plus weekend overtime or covering other shifts as required).

About the Company

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8million patients in England manage their NHS prescriptions from request through to delivery.

Responsibilities

• Manage costs and ensure they are controlled as efficiently as possible whilst also delivering the highest levels of accuracy and customer/patient service
• Effectively plan and execute labour requirements in conjunction with forecasted volumes, utilising agency staff when required
• Drive continuous improvement within the facility
• Provide training, development and performance reviews of your team and support them with appropriate feedback when required
• Engage your team of people by delivering daily team briefings and debriefings to ensure the performance and welfare of the team is as high as possible
• Monitor and report on KPI’s, SLA’s and performance metrics
• Report all near misses, accidents, and incidents in compliance with HSE and company policies

Qualifications

• Adhere to all legal, ethical, professional and company requirements
• Work within a high-volume environment
• Collaborate with key teams across the business (customer service, purchasing, clinical & pharmacists)
• Experienced in managing large teams (50-60+) in distribution, e-commerce, or high-volume operations
• Hands‑on, visible, and actively involved on the shop floor
• Strong focus on health, safety, and compliance (HSE)
• Process‑driven with experience in automation and continuous improvement
• Results‑oriented with the ability to meet KPIs and operational targets
• Self‑starter with excellent prioritisation and problem‑solving skills
• Committed to developing, coaching, and engaging supervisors and team members
• Flexible and adaptable, able to cover weekend or alternative shifts when required

Application Requirements

Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.

Benefits

• Financial security & rewards
  • Competitive contributory pension
  • Occupational sick pay
  • Long‑service awards and refer‑a‑friend bonuses
  • Professional registration fees covered (GPhC, NMC, CIPD and more)
  • Cycle to Work and Green Car schemes (subject to eligibility)
• Family‑friendly
  • Enhanced maternity and paternity pay
• Health & wellbeing
  • Private healthcare insurance at discounted rates (Aviva)
  • Employee Assistance Programme and in‑house mental health support
  • Access to discounted gym memberships via Blue Light Card and benefits schemes
  • Regular health and wellbeing initiatives
• Career growth
  • Strong commitment to CPD, training and professional development
• Time off & flexibility
  • 25 days’ annual leave, increasing with service
  • Buy and sell holiday scheme
• Everyday perks & exclusive discounts
  • Blue Light Card and employee discount platform
  • Exclusive discounts at The Springs, Leeds
  • 25% off health & beauty purchases

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