Quality Assurance Officer – Customer Experience Champion

The Pensions Ombudsman in London (Canary Wharf) is hiring a Quality Assurance Officer on a permanent contract with flexible working and a 20% office attendance rule. The role can be full or part-time and offers a competitive salary of £37,500 per annum pro rata.

As part of the Quality Team, you will evaluate customer interactions, provide coaching, and help maintain the Customer Journey Quality Framework to ensure a high quality service.

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