Dealer Resolutions Specialist: Risk & Escalations

Motorway is seeking a Dealer Resolutions Specialist to lead high‑risk dealer escalations, owning cases from intake to resolution and coordinating with cross‑functional teams to protect the brand and customers. You’ll analyze complaints for root causes, propose process improvements, and ensure regulatory and SLA compliance, with autonomy to award goodwill or fee waivers where appropriate.

You will work in a fast-paced, marketplace environment, liaising with stakeholders up to C‑suite, and

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