Service Desk Team Lead – Global Support & Growth

Lorien is looking for a Service Desk Team Lead based in Altrincham. In this role, you’ll lead a team of 1st line engineers, ensuring effective management of support tickets and maintaining high standards of service. You will provide hands-on technical support while coaching and supporting your team.

Key responsibilities include managing the service desk queue, acting as an escalation point for complex issues, and contributing to global IT improvements. This position requires experience in a support environment, strong leadership qualities, and communication skills.

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