Web Delivery Manager

Responsibilities

• Own and drive end-to-end delivery of web development initiatives
• Lead agile delivery practices (primarily Kanban), ensuring a consistent flow of work and continuous improvement
• Translate business and product priorities into clear roadmaps
• Manage team capacity, priorities, and workflow using tools such as Jira, Monday.com and Lucid
• Act as the bridge between technical teams and business stakeholders
• Build strong relationships with stakeholders, including senior leadership (SLT)
• Facilitate decision-making to maintain delivery momentum
• Support the delivery of AI/ML-driven features (e.g. recommendations, agentic experiences), while building an understanding of how these can be applied within e-commerce
• Support testing, release, and continuous improvement practices
• Ensure compliance with GDPR and data privacy standards, particularly when working with customer data
• Provide clear delivery updates, timelines and trade-offs
• Be comfortable getting into the detail when needed, while maintaining a high-level view of delivery

Requirements

• Proven experience as a Delivery Manager (or similar) in a web or digital environment
• Strong experience delivering medium to large-scale software projects
• Excellent stakeholder management and communication skills
• Highly organised, with strong planning and prioritisation skills
• Comfortable managing multiple initiatives simultaneously
• Proactive in identifying problems and driving solutions
• Calm under pressure, with a pragmatic and delivery-focused mindset
• Interest in AI and emerging technologies

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